#BRINKS SECURITY REVIEW FULL#

First of all, the system was installed by my husband and a good friend who was an electrician when we bought our home. Due to extenuating circumstances, we have already disconnected the alarm and Monitronics has called us to alert us they had no contact with our system. However, we have been loyal customers for 4 1/2 years and I was certain our contract had ended. I know for a fact I did not sign a 5 year contract. It's as though these people have been dehumanized and do not care what an individual's circumstances might be, they continue to remind the customer of the contract. These customer reps are brainwashed and only care about CONTRACTS, which the rep I spoke to mentioned over and over. I attempted to cancel our subscription with these people and I was completely appalled.

#BRINKS SECURITY REVIEW FULL#

*****Never set up automatic billing with them (if they buy out another company) or you will never be able to stop it! ***** Read full review of Brinks Home Security **** Stay away from this place at all costs! ****** My contract with Guardian is over but Monotronics refuses to stop billing me unless I 'buy out' the next 36 months of service at 70.00 a month which they can't prove I ever signed! I never signed anything with Monitronics. No email was sent to me with any contract information. I called back one week later and asked again, same thing.

I was told the email with the supposed five year contract I signed had to mailed from a different office and would take 72-96 hours. I said I am looking at the contract I signed and it clearly reads Oct 2016, please send me what you have. The attendant on the phone claims I signed a five year contract. I called to cancel my service at the end of my two year contract. Monitronics was bought from a company called Guardian that I signed up with for home monitoring in October 2014. Capitol Connect is willing to work with me but Monitronics has the upper hand and are not willing to budge. I am at the mercy of someone elses' ethics. I'm sure they would if it was in reverse.Īny way they insist that my contract was for 60 months and are requiring written documentation from Capitol Connect in order to adjust the term of my contract. Monitronics will not accept this audio as a mater of record. (It is on the audio conversation of the contract verification). I have verified with Capitol Connect that the contract term was for 36 months. There is a low end acceptable term of 36 months, but is has to be written in as a modification. The digital contract sent from Capitol Connect to Monitronics showed 60 month as the period of the contract (that was the standard for the digital contract) that was transmitted in error of what had been agreed to. I have talked to Capitol Connect and they have verified that the agreed upon term was for 36 months. The paper copy that I signed had the 60 months scratched out by the sales person and we agreed on 36 months. My agreement with Capitol Connect was for 36 months. They installed several new monitoring devices and a new monitoring panel. I had an agreement with Moni as I signed the original agreement with Capitol Connect.

Brinks security review